Pingdemic crisis deepens: Supermarket shelves empty as food supply chains ‘start to fail’

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Desperate supermarkets are hiring more staff to beat the ‘pingdemic’ as shelves lie empty across the country while workers self isolate due to the NHS Test & Trace app.

Iceland today confirmed that in the next few days it will start to draft in another 2,000 employees to fill temporary roles across its stores following an advertising blitz in stores, on social media and in service stations.

The frozen food chain has been forced to reduce opening hours this week and its northern sites have been particularly hard hit by staff absences.

Pictures show aisles at some shops already empty of cheese, meat and fresh vegetables as an expert warned food chains were ‘starting to fail’ due to staff shortages exacerbated by the ‘pingdemic’ – and one police force struggled to answer 999 calls.

Sainsbury’s, Tesco, Lidl and Morrisons stores in Manchester, Bristol, Edinburgh and Southampton were seen with significant gaps on the shelves in sections including frozen fish, pizzas, bottled water, ice creams and packaged salads.

The images will raise concerns that a lack of supermarket staff and delivery drivers are leading to delays in replenishing product lines, although it is likely that many of these products are in higher demand in the summer, while other shoppers reported plentiful supplies.

Helen Dickinson, CEO of the British Retail Consortium, said: ‘We are already seeing a serious impact on retail operations as a result of staff having to self-isolate and this will only get worse.’ She demanded an end to ‘needless quarantine’ for people who have been double-jabbed and tested negative.

In the face of widespread anger over labour shortages as Covid cases continued to soar, the Prime Minister this week announced a plan for a ‘small number’ of critical workers to be able to continue their functions.

But British Meat Processors Association chief executive Nick Allen criticised ‘confusing messages’ from the Government as he said ministers have not clarified who is applicable.

‘There’s an air of despondency creeping through the industry really. Until now we’ve managed to keep the food supply chain running but there’s a sense of we’re starting to fail on that front,’ he told BBC Radio 4’s Today programme.

Asked if production lines are stalling, he said: ‘They are. It’s happening already. We’re starting to see that at retail level and in restaurants – everyone is struggling to get things out really.’

The Road Haulage Association estimates there is now a shortage of 100,000 lorry drivers in the UK, which they warn has been hampering deliveries of food from warehouses to supermarkets.

Thousands of prospective drivers are waiting for their HGV tests due to a backlog caused by lockdown, while many existing ones have left the UK after Brexit. The problem has been exacerbated by Covid, with drivers having to go into self-isolation. 

A spokesman for Iceland said: ‘We have been bringing local colleagues in from nearby stores to support the stores that need more help.

‘It has been all hands to the pump. We’ve seen managers driving delivery vans and really going above and beyond.’

She added: ‘Any availability impact is due to absence in HGV drivers, but moreover a far deeper rooted issue in HGV drivers UK-wide, worsened by the pingdemic.’

Today at Prime Minister’s Questions, Mr Johnson apologised to businesses for the disruption they had experienced, but urged people to stick with the rules until they change because ‘isolation is a vital tool of our defence’. 

‘I apologise to everybody in business up and down the land in all kinds of services, public sector or otherwise, who are experiencing inconvenience,’ he said.

But Sir Keir Starmer hit back accused Mr Johnson of ‘trying to dodge’ his own quarantine after his contact with Covid-positive Health Secretary Sajid Javid and highlighted inconsistencies in policy.

‘When it comes to creating confusion the Prime Minister is a superspreader,’ the Labour leader said, as he accused Mr Johnson of ushering in a ‘summer of chaos’.

Today a third of the Dorset Police control room staff were off work after being notified by the NHS Covid app or Test & Trace to self-isolate or following a positive test – at the same time as 999 calls surged 20% week on week.

Royal Mail has also seen an increase in absences due self-isolating staff, and this morning announced delays to deliveries in 10 parts of England.  

Mr Johnson has promised to exempt some essential workers from quarantine, but today British Meat Processors Association chief executive Nick Allen said the industry is not clear who will be included in this scheme. 

‘It was made very clear to us late yesterday that this exemption will be for very, very few people. They described it as setting the bar very, very high and we’re certainly not counting on that,’ he said.

Pubs and shops have complained about having to close because of the number of people being ‘pinged’ as contacts by the NHS Covid-19 app, while medics have also raised concerns.

The latest figures show more than 500,000 people in England and Wales were asked to isolate by the NHS app in the week up to July 1.

In response to a lack of staff, Thameslink and Southern announced a reduced timetable from Monday, publishing a list of affected routes online. 

Samuel Tombs, from consultants Pantheon Macroeconomics, estimated that after including confirmed cases, and taking into account the subsequent growth in infections, it was plausible that 1.77m people, or 2.7% of the population, were not self-isolating. 

The issue has hit the health service itself, Chris Hopson, chief executive of NHS Providers, saying many ambulance and acute hospital trusts were finding themselves ‘under extreme pressure’ because of a combination of ‘very high demand and very high levels of staff absence due to self-isolation’.  

The recent days have seen delays on the Tube, trains and the cancellation of bin collections.  

The latest play to be cancelled after losing cast members to self-isolation is Kenneth Branagh’s production of The Browning Version, the Financial Times reported.   

Mr Johnson resisted calls from businesses struggling to cope with reduced staffing levels by declining to introduce a more wide-reaching change to quarantine rules ahead of August 16, when a testing regime will replace the requirement for fully-vaccinated contacts to isolate.

The Prime Minister argued self-isolation is ‘one of the few shots we have got left in our locker’ as he scrapped most remaining legal restrictions in England on so-called ‘freedom day’ on Monday.

He suggested an exemption would cover some in hospitals and care homes, or working in the supply of food, electricity and medicines, and transport, defence and borders.

But the Government has said there is no ‘blanket exemption for any sector or role’ and decisions will be made largely on a case-by-case basis.

Downing Street has declined to say how many people will be granted exemptions, but it is understood the figure is not expected to reach the high tens of thousands.

One executive said officials had suggested yesterday that they would take an ‘unbelievably hard line’ on exemptions as they sought to minimise the relief.

‘The mood might change if there are empty shelves over the weekend,’ he said. 

The deluge of absences at Dorset Police comes at a time of heightened demand for the emergency service, with calls to 101, the non-emergency number, up by 11% from last week.

And the crisis is set to worsen – hundreds of thousands of families from outside the area are starting to flood into resorts like Bournemouth as the school holidays begin and temperatures remain balmy.

A spokesman said 35 per cent of control room staff are currently off because they Covid, coronavirus symptoms or are having to self-isolate following a request by the NHS Test and Trace app.

‘Significant work has been undertaken to mitigate the impact this is having on our service and many of those who are isolating are able to work from home and respond to non-urgent calls to service that are made via our digital channels,’ she said.

‘We are asking the public to help us further by using our online non-emergency channels where possible rather than calling 101.

‘Anyone calling 101 may have to wait some time before speaking to a call handler as our 999 service must remain our priority.

‘Please remember, only dial 999 in an emergency – when life is threatened, people are injured, offenders are nearby, or immediate action is required. We would like to thank the public for their understanding and patience at this challenging time.’